Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at plushieblobs@gmail.com. Please note that returns will need to be sent to the following address: 20 Stonehill Way, Northampton NN6 9LW, United Kingdom
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at plushieblobs@gmail.com.
Cancelling a pre-order before it ships
Because Plushieblobs are made to order and shipped in batches, you don't have to wait for delivery to change your mind. You can cancel your pre-order at any time before it ships for a full refund, no reason needed — just message us on Instagram or TikTok @plushieblobs, or email plushieblobs@gmail.com, with your order number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK and EU 14-day cooling-off period
If you're ordering from the UK, the Consumer Contracts Regulations 2013 give you the right to cancel or return your order within 14 days of receiving it, for any reason and without justification — this is separate from, and in addition to, our standard 30-day return window above. The same 14-day right applies if the merchandise is being shipped into the European Union. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This right applies to blind-box and guaranteed-pick bundles the same as any other order — the fact that some characters are randomly assigned doesn't remove your right to cancel.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at plushieblobs@gmail.com.
International reservations
Reserving a bundle outside the UK doesn't take any payment, so there's nothing to refund — just message us if you'd like to be removed from the reservation list at any time.